Política de reembolso

Refunds

We do not offer refunds or replacements when customers enter the wrong shipping address.

Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:

  • Significantly different from the description or the preview shown to you
  • Damaged due to the fault of our factory or the carrier
  • Not what you ordered

Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee)


NOTE:

  • We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
  • We typically DO NOT accept refunds or replacement due to customer's mistakes such as:
    - Incorrect selection of sizes, designs, colors, etc. So please review your order carefully before you check out to ensure your order is correct
    - Incorrect shipping addresses
    - Invalid address entry
    - Improper care, damages in use.
    • Our company can only offer you a discount for reordering in the cases above.

Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.


A request needs to be submitted within 15 days from the delivery date or 30 days from the order date to qualify for credit or replacement.
To file a claim, please send us an email to shopcandjbargains@gmail.com and include the following information (this is a must):

  • Order number
  • Video/ photo of the defective product
  • If your claim is in regards to a printing error, please include photographs of the error.
  • If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward to our production department to investigate the problem
  • Full delivery address
  • Contact telephone number

We will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

  • The refund process may take up to 14 business days and is credited via your original form of payment.
  • Modifications are not allowed for replacement items.
  • Remember not to return the item(s) you received because we do not accept returns. Please contact us if you have an order issue before returning any products.

 

RETURNS AND EXCHANGE POLICY

For non defective items and items that are received in 100% condition, we charge a 30% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your refund minus the 30% Restocking Fee.

All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.

Ecuador Missions Store has the right to refuse returns that passed the 15 days allowed time after delivery.


Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.

If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.

Order Cancellation

All of our products are printed on demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 4 hours after purchase.

Clearance/Sale Items

Items sold on clearance (sale) cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.

Replacements

At this time we do not offer returns in any case, we just offer replacement. If your item is defective, you don't need to return the original item and we will resend you a replacement for free.

We do not allow modifications to replacement items.


Warranties

Our standard refund and replacement policy lasts 15 days from the date your tracking number shows your order was delivered. If more than 16 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.

International Shipping

Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.


For inquiries and any other concerns, you may contact us through the following channels:

Email: orders@ecuadormissions.org